At WeMix Concrete ("WeMix," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
We collect information that you provide directly to us, including:
• Personal identification information (name, email address, phone number, mailing address)
• Account credentials and profile information
• Payment and billing information (processed securely through third-party payment processors)
• Project details, order history, and service preferences
• Communications with us (customer support inquiries, feedback, survey responses)
• Location data when you use our services to facilitate delivery
We also automatically collect certain information when you use our services:
• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies (see our Cookie Policy for details)
We use the information we collect to:
• Provide, maintain, and improve our services
• Process and fulfill your orders and transactions
• Communicate with you about your account, orders, and services
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activity
• Personalize your experience and provide content and features relevant to you
• Comply with legal obligations and enforce our agreements
We do not sell your personal information. We may share your information in the following circumstances:
• Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting, and customer service.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
• Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or that of our users or others.
• With Your Consent: We may share your information with your explicit consent or at your direction.
We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure data storage and backup procedures
• Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Factors that determine retention periods include:
• The nature of the information
• Legal and regulatory requirements
• Business needs and operational requirements
• Your account status and relationship with us
Depending on your location, you may have certain rights regarding your personal information, including:
• Access: Request access to your personal information and receive a copy
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Restriction: Request restriction of processing of your information
• Objection: Object to processing of your information for certain purposes
• Opt-out: Opt-out of marketing communications and certain data processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Services, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure that your information receives an adequate level of protection.
We use cookies and similar tracking technologies to track activity on our Services and store certain information. For detailed information about the cookies we use and how to manage your cookie preferences, please see our Cookie Policy.
Our Services may contain links to third-party websites or services that are not owned or controlled by WeMix. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We may also notify you via email or through a prominent notice on our Services. Your continued use of our Services after any modifications constitutes acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: